Guy that works there was no help at all. Didn't know his inventory. He was ready to just give up when he didn't find the exact replacement glasses of some I just bought 2 months ago. I knew Sunglass Hut would still carry them since it was so recent that I had purchased the same pair. Store was a mess too! I will drive further to go to the Keystone at the crossing store. At least they were willing to help and were friendly!
I worked in retail management for over 12 years. So I'm definitely not out looking to pick a fight. I tried to exchange sunglasses I bought for a different pair(ray bans for maui Jim's). The guy wanted to argue that there was a tooth mark in the rubber on the glasses and said he can't accept them. I asked to speak to a manager. He then told me he could only exchange my sunglasses for the same pair? And that I would have to drive to the keystone location to exchange for a different pair. He was playing on his phone when I walked in and obviously didn't want to be bothered. Absolutely horrible customer service. I'll never return.
Store hours say it opens at 10am. 10:15- no one there to open store. Wasted trip and my time. Boo.
New management is great! Taylor helped my husband and I pick out new Ray-Bans and we had a great experience.
It clearly states on the receipt "easy exchange, NO QUESTIONS ASKED within 90 days" so why am I being hassled and now have to drive to the mall. So ridiculous
Sunglass Hut is a US Shopping Mall based in Carmel, Indiana. Sunglass Hut is located at 14551 Clay Terrace Blvd #115, Carmel, IN 46032, USA.
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