Best Vacuum, best experience. We bought the Riccar vacuum in 2000 from Best Vacuum and have had it serviced there periodically every since. We have always have had good experiences, but today took the cake. After having it serviced a little over 3 months ago we were experiencing a problem with the roller. I called and explained the problem I was having. Matt walked me through changing the belt over the phone. But, there was still a problem. Matt offered to look at it if I could bring it in tonight. I took Matt up on his offer and when I got to the store he help me almost immediately. Turns out, with three daughters and a wife, there's a lot of hair that is vacuumed up in our household. The hair was the root of the problem. Matt essentially rebuilt the roller and did not charge me. In fact when I tried to give him money he refused and said he greatly appreciated our business over the years. We were speechless and very grateful.
Very argumentative sales person. I have done business with them before and never been treated so rudely. I don't know if this guy was new, but he looked like Santa Claus (no reflection on your kind, ACCOMMODATING soul Santa!). Thank you Mr. Santa look-a-like to reinforce my belief customer service no longer exists. I just expect to find it more at a fast food restaurant staffed by barely out of school, don't know any better teenagers. You make them look like angels. I have every intention to report this to Angie's List and contact Oreck, the type of vacuum I was trying to get fixed, about your poor representation of their name and customer service.
Not customer friendly. Gave a quote without explaining the parts being installed. After their repairs we will probably have to purchase a new vacuum cleaner or buy expensive new parts. Almost seems like they intentionally designed the process for the purchase of a new machine.
Best Vacuum Center is a US Store based in Carmel, Indiana. Best Vacuum Center is located at 622 S Rangeline Rd, Carmel, IN 46032, USA.
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