The company that Godby uses for warranty claims (Guardsman) is a complete scam. It's easier to win the lottery than to get a piece of furniture repaired. So many hoops that you have to jump through. 9 months later and I still do not have my sectional repaired. Godby has little interest in it because they have already sold the furniture so no skin off their back.
I should've known better than to purchase from this store when the first sales person walked away and ignored us after we said an item he showed us was slightly over our budget. But I purchased anyways (another set over our budget) after I finally had to walk over to the purchase counter to find help 15 minutes later. Not all the items were in stock so they delivered what they had within a week and said the rest would deliver in a few days. Good enough. When they delivered they didn't install the power strip. No biggie. Two weeks later after not having heard anything from the store about my final delivery, I called and the item was now in stock. Since we wouldn't receive until the following Saturday (a week later) I offered to come pick it up that day. Before heading to the store to pick up the item I called to double check it was there. It wasn't. It was at the warehouse. But I wasnt told that earlier after advising the manager we were coming in to pick up the item instead of waiting. I'm glad I called first. The communication of the staff and management at this location is terrible. I won't buy from here again.
I would give zero stars if I could. Don't shop here; they lie. They gave us a big story about the leather Laz-y-boy sofa we purchased. It's made in America, hand-stitched and built in a factory in Tennessee. Delivery in 6-8 weeks (probably sooner). I called at 8 weeks. The sofa was boxed and ready to ship from the factory and would be here in another week or two. I called at 10 weeks. Only to find this sofa was coming from overseas, so it would be longer. WHAT? What happened to the hand-stitched American-made sofa? They offered to sell me the floor model and waive the $99 delivery fee. Wow, how gracious of you. This was a birthday gift. I was excited to get this new sofa. Now, 10 weeks later, highly disappointed and no sofa. Poor customer service. Deceptive business practices. Don't trust them; spend your money elsewhere. (They did refund the $1,500 purchase price.)
I wish I️ would have read more reviews before shopping here. I️ can’t speak to the service at other Godby locations, but we have had a horrible experience with this Carmel location and I️ will never shop here again and would advise anyone else against it. We ordered a living room set which took 8 weeks to manufacture, as we were told. We then scheduled delivery for the next week and got rid of our current furniture. The day before, we were told the sofa was potentially damaged so only the chairs would be delivered. It took another week for the manufacture rep to determine it needed remanufactured. The salesman and manager still have not given us an estimate of how much additional time this would take, nor were we offered a discount for the delay. (Besides the $100 delivery fee, kind considering it wasn’t delivered.). We accepted the offer for a loaner sofa, but I️ requested that the manager work with the manufacturer for a discount because a 4 month wait is unacceptable. He called me to report that it would not be possible, but they could give us our damaged sofa for 50% off. We kindly declined. If they are unwilling to work with their vendors to ensure happy customers, I️ am unwilling to give them any more business.
Just made a purchase. Great furniture and great sales people very knowledgeable and friendly. Not pushy. Love this place.
Godby Home Furnishings is a US Furniture Store based in Carmel, Indiana. Godby Home Furnishings is located at 13610 N Meridian St, Carmel, IN 46032, USA.
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