I cannot say enough positive things about The RoomPlace. I am a very reluctant shopper when it comes to big purchases and I love to be informed. After looking at many different furniture stores and thinking that we may need to “settle” on living room furniture that somewhat met our expectations, we stopped by The RoomPlace in Carmel on a whim and I can say that I am very happy that I did. Not only was the salesperson, Bob Burgher, extremely knowledgeable but he made the buying experience pleasant and very easy. There was absolutely no high pressure sales happening (like at other stores) and Bob made the process so easy that we walked out of the store with a new sectional and ottoman purchase, set for delivery a few days later.
Great selection of furniture. Our sales associate was Reid. Reid was very easy to work with. She listened to what we were looking for and was very patient with us in our decision making process. If all places had sales associates like her then the shopping experience would be a lot less stressful. I recommend if your in the market for furniture to make this first on your list and be sure to ask for Reid when you do!
Chris Ottinger was the best sales person we've ever dealt with. He was funny and had an overall great personality. He was extremely knowledgeable in the mattresses we were looking at. I highly recommend this store for all your home furniture needs. Tasha was also great. She checked us out and made everything easy!
In addition to Bob, the other two employees at The RoomPlace were very pleasant and made the whole experience exceptional.
I have been searching for the past 5 months for a table with reasonable pricing. When I came in all the staff was beyond friendly and helpful. They helped me find what I needed without a lot hoops to jump in. If you get a chance please visit this store.
As for delivery, the scheduler called the day before the scheduled delivery date and gave me a very reasonable delivery window. The next day, the delivery guys showed up promptly and set up all the furniture with no problem.
Overall, I cannot recommend The RoomPlace enough and when it is time for us to replace our bedroom furniture I will definitely not waste my time going anywhere else.
If they send you damaged furniture (3 out of 3 pieces were damaged!) and you decide that you'd rather just return everything than deal with them "repairing" your brand new furniture, they will charge you a 15% restocking fee. Absolutely steer clear of this place if you want a hassle free experience. It's fine until you are sent damaged goods and want a refund. When you drop almost 3k on new furniture, you probably expect better quality and customer service, just like I did. It won't happen here! I'm skeptical of the positive reviews. Just look at any other Room Place location to see the true reviews of this place, or just check consumeraffairs. Never again.
The Roomplace is a US Furniture Store based in Carmel, Indiana. The Roomplace is located at 14640 Greyhound Plaza, Carmel, IN 46032, USA.
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