First off, I am a diamond member, and I've stayed here before. Stayed for an extended weekend. Room was okay. Bed was disgusting! The comfort had stains all over it(some looked like blood or the like, but most were yellow), and they apologized when it was changed out! Housekeeping decided not to clean my room for 2 day's, and I didn't have my DND on the door. I had to call the front desk to have someone at least bring towels the first day, and someone was luckily here to come clean when I called after I returned the second day. The maintenance guy hovered around the whole time while I worked out in the fitness center. The best way I can explain the front desk when I called to fix things, was politely rude? Not impressed!
The front desk was apathetic; apparently this is normal business operations here. The manager won't be in until morning and we drove through a snow storm to get here so we're stuck here for the night. However, my husband is a Hilton diamond member -- he called Hilton directly and the representative he talked to was wonderful. We, and the rest of his family traveling here tomorrow, are all set at different Hilton property for the rest of our stay. Hilton is a good brand but I'll never stay in this particular hotel again.
Location is great, close to Downtown Indianapolis. I was in the King Bed Suite with a shower. The room was nice, no problems at all. I know they do have some rooms that have tubs if needed. The breakfast each morning was prepared well.
Quiet modern residential/long term stay hotel in a convenient location. No oven, but rooms have full size refrigerators and dishwashers. 2 burner cooktops and large microwaves in the kitchen areas. Good lighting and workspace seating. Clean, well-appointed bathrooms and comfortable beds.
The housekeeping at this hotel needs improvement. Our first room had a sticky brown substance and hair on the door to the bathroom so we asked the front desk to have someone clean it while we went to dinner. It was still dirty when we came back. There was a set of keys left on the counter so someone came but didn't clean. We were offered a different room but since that one had hair in the bed in addition to the dirty bathroom we passed. The third room had a slightly cleaner bathroom door and a hair free bed so I just tried to ignore that the floor wasn't vacuumed.
A well appointed and spacious suite. A little difficult to find due to Meridian Rd. being signed as Pennsylvania. The roundabouts make it 3x harder
Homewood Suites By Hilton Indianapolis Carmel is a US Lodging based in Carmel, Indiana. Homewood Suites By Hilton Indianapolis Carmel is located at 11355 N Meridian St, Carmel, IN 46032, USA.
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