Great group of honest guys who know how to take care of customers. My wife and I will not go anywhere but Big O moving forward! Thanks!!
Their solution is always to bring the car back in which is pretty laughable. They always seem to have a response for everything instead of just taking ownership or listening. An absolutely terrible place
Not trustworthy or reliable. 1st time I went to Big O in Carmel for an alignment they told me my vehicle couldn’t get aligned without purchasing more work. Took vehicle to dealer they say nothing is wrong, take back to Big O and this time they agree with dealer. They seem shady and just trying to get more $$. Also on 2nd time to Big O there tech workers didn’t show up until 45mins late after they opened. So almost 2hrs later they tell me the same thing from the 1st visit and it’s going to take them another hour to align my vehicle. Well if the workers showed up on time my vehicle would have been done by then. Save your time and money and go somewhere else. They are not trustworthy or reliable.
Awful experience. Found out they had been putting the wrong oil in my car for the last year. Paid for a tire rotation. Never rotated. They were low on pressure and they didn't even fill them up. Confronted about this, manager Ryan was not helpful. I called corporate customer service and it must be something in the water because they were the worst customer service I've ever dealt with. They are scammers and it seems pretty well documented here.
First time in here, new to the Carmel area. I picked up a nail in my left rear tire, stopped in to get it patched. I was immediately greeted by Don and his guys, who were extremely friendly and professional. They patched up my tire right away and Don told me I didn't owe him anything! Amazingly nice.
My truck didn’t need additional work. They did nothing. Since I have been waiting since 730am and it was 9am and they tell me it’s going to be at least another hr. I did not want to wait (since the 1st workers showed up at 815am) and from my 1st visit I did not trust them.
These guys are the best in Carmel/Indy. I won't take my car anywhere else. They know their stuff and they take the time to do things right, they won't fast jack you. Sure, they make recommendations on service and care as do most shops but these guys don't pressure you into things you don't want done. You tell them no, that's it. I highly recommend these guys to take care of your vehicles.
I guess they hire untrained personal at the customers expense.
We called in the day before to schedule an appointment to replace all four tires on our car. They were to order the tires and have them installed the following afternoon. Rather than calling us ahead to tell us the delivery truck hasn't showed up they had us come in to tell us the "order didn't go through". They offered $10/tire off which is a bit comical considering we drove 45 mins to come to this location before we left for vacation in this car.
Big O Tires is a US Car Repair based in Carmel, Indiana. Big O Tires is located at 811 W Main St, Carmel, IN 46032, USA.
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