Best Customer Service. Changed my tires but they forgot to reset the light. Called them back and the most customer oriented business that I have dealt with in years. You just gained a customer for life.
Great place for tires. They were busy on Black Friday but they did their best to get us out as soon as possible.
Recently, we had to have a tire replaced. Since we purchased the warranty, it was completely painless to have it done.
Either tell everyone about the wait list, or make it first come first served. You could also go much farther to make the wait more bearable as well, especially if waits are hours long. How about a TV, magazines besides Golf Digest, or a vending machine? Outlets or a phone charging station?
Service is usually ok, I called ahead of time and was told 2-2.5 hours wait, which is what I heard when I arrived. They were booked up all week, and I just found out that my front tires were bad so I couldn't wait for an appointment. Then after sitting here for 2 hours with my car in the lot and my key held captive, I heard a customer service rep tell a lady she could call ahead to put her name on the waiting list. So she could do most of her waiting at home. Why wasn't I given that information? Because not everyone is trained on their policy. Well, maybe not everyone should answer the phone until they are trained?!? So how many people were placed on the waiting list before I arrived?
This location has ensured my loyalty. We have purchased 2 sets of tires here, and had no issues either time. The second time, I accidentally ordered the wrong size tire for my wife's car before the appointment, and they upgraded our tires for free.
Hit a pothole and ruined my rim and my tire, luckily they were about a block away. I had a speciality lug nuts and didn’t have the speciality socket, they placed the ruined tire and rim in a bag so my car wouldn’t get dirty and placed my spare so I could finish my 90 mile journey home. On top of that they charged me NOTHING! Thanks guys!
The location is always busy, so I would recommend making an appointment online.
Discount Tire Store Carmel In is a US Car Repair based in Carmel, Indiana. Discount Tire Store Carmel In is located at 15151 US 31 N., Carmel, IN 46032, USA.
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