My mother was there for about a year and a half. A few months after she moved in, the GM of the property left. We already had some complaints but were assured it would get better. It never did. The food was a joke. The servers were consistently overworked, late or no shows, and not polite. There were multiple times that non food service personnel HAD to work the kitchen and serve due to lack of staff. There were MEMORY CARE NURSES who abandoned their area to help work the kitchen. They were out of basics like coffee, eggs, and milk consistently. The bistro was supposed to be stocked with snacks and salads. It was almost always empty. It got so bad I stopped paying the monthly bills. It took them FOUR MONTHS to even contact me to ask why. I told them it was because they weren't addressing my mothers issues and they wouldn't return my numerous calls. Finally, partly due to stress from the living conditions, us being fed up with all of the broken promises, and her disease progressing, we had to move my mother into a full care facility. We told them we were looking and would be moving ASAP. However, when we were able to locate a place and move, we did so within a week, and therefore did not give them an official 30 days notice. They charged me for three weeks of a new month, knowing my mother left for health reasons and not to a competitor. The people they have on staff will lie to your face all day long but nothing ever changes. They are constantly being asked to work other areas of the facility other than their position. There were 3 different GM's of the property in the year and a half. That should tell you it is a system they have: Make promises. Keep doing the same thing. Promise it will get better. Change staff. Repeat. Do not let a loved one move here unless you want them to never know what will be available to eat, want hot food served cold, and the staff changes more than you can keep up with.
Although we did not ultimately move my mother into this facility I found it very easy, informative and a pleasure to work with the Community Relations Coordinator Liz Erickson. She not only obviously cares about residents but also provided a helpful ear and a reference to an excellent elder care attorney that we plan to utilize in the future. It is an absolutely beautiful facility and I would not hesitate to recommend friends and family to give this place a look. I felt as if I was in a five star hotel during our tour and again, Liz made the experience a pleasure and I very much appreciate her efforts to make us feel cared for.
I met with Liz to tour Carmel Senior Living as an option for independent living for my mother. She could not have been more helpful. The facility was lovely and Liz was knowledgable about the needs my mother would have. I was very impressed.
There have been many staff issues in the past two years that have resulted in slow responses at times but which seems to now be settling down which is one reason for the 3 stars. There have been some Doctor appts and some lunch appointments that my Dad was not reminded of that resulted in me having to take him which is another reason for the 3 stars. I wish Sherry or Jane could be on staff during the day! The personal caring comes through with Liz, Sharon and Rita. Also with Sherry and Jane who are at the desk at night. They are invaluable to my husband and myself. My Mom recently passed away but staff at CSL as mentioned above, keep an eye out on how he is doing and talks to me every time I go in to let me know. I truly appreciate that.
Carmel Senior Living is a wonderful place, with warm and caring staff, residents and facilities. Liz, Cindy and Tina were especially kind to my mother when we took her for a visit and needs assessment. We were very impressed with everyone we worked with and met. We ended up finding another nice assisted living property for my mom just a few minutes from our home; however, we would have had full confidence and security relocating my mom to Carmel Senior Living. Anyone seeking assisted care (and their family) should definitely consider Carmel Senior Living. I would highly recommend it to anyone!
Carmel Senior Living is a US Health facility based in Carmel, Indiana. Carmel Senior Living is located at 13390 N Illinois St, Carmel, IN 46032, USA.
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