1 star for car variety, cleanliness, miles
2 star for hours of operation
Nice vehicle. My only complaint would be that check-in was slow at this location, and I'd done the pre-check-in online. Good price and otherwise convenient process.
Good service. Cars you you can count on.
I needed a rental car after someone hit my car and their insurance company uses Hertz. The Hertz location that the claims department gave me did not have the staff available to pick me up, so he had the Carmel location contact me. The guy that called me was so incredibly rude!!!. I tried to explain to him that after dropping my car off at the body shop that I had no way of getting back to work or home, but he would not let me finish my sentence. He was extremely condescending. I did let him know that he was being rude and he said "You're mad because you're not getting your way". It wasn't about getting my way, I was in an accident and needed a rental. That's his job. I called the claims department to let them know how I was treated and they arranged for Enterprise to contact me. Wow, what a huge difference in the way I was treated. They were very kind and accommodating.
3 star for staff effort
Responsive and knowledgeable staff, AAA compatible discounts, decent selection of vehicles. My particular car wasn't very clean but it was a last-second rental so I don't hold that one against them
4 star for geographic convenience
I've rented from here quite a few times and will continue to do so though the performance has eroded over time. The proximity of this satellite is the draw. I suspect that because it is a satellite with lower volumes than regular sites, the quality of cars is significantly poorer and the staff service is irregular. I've always felt the staff care, try hard, but you can tell they get overwhelmed and/or are undertrained.
Hertz Rent A Car is a US Car Rental based in Carmel, Indiana. Hertz Rent A Car is located at 1441 S Guilford Rd, Carmel, IN 46032, USA.
Please contact with Hertz Rent A Car using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hertz Rent A Car opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.