Good selection
The customer service in Carmel is awful, but here and American Eagle its even worse. One of the girls who "helped" me make a return had an attitude and told me that I could make a return by using the free shipping label that comes with online purchases. Little did I know, express charges $6.99 for returns on online orders. So, I had to call and get the situation fixed. That's the last time I go to this nasty, rude store.
Not a single individual around to assist me. With my selection. I ended up purchasing a 1MX shirt from the extra slim section. The shirt was a fitted in the wrong location. Now stuck with a $60 shirt that doesn't fit me well.
Consistently great experiences, very friendly and helpful. Definitely plan to shop there again.
Consistently the customer service here is horrible (based on five separate shopping experiences). I had to enlist the store headquarters due to their unwillingness to provide any customer service. They treated the national supervisor equally as rude and now are under investigation. Go to any other location other than this one. Even the express national customer service rep and her supervisor were shocked by how bad the service was.
Express is a US Clothing Store based in Carmel, Indiana. Express is located at 14400 Clay Terrace Blvd, Carmel, IN 46032, USA.
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