Do NOT trust Banfield. My six year old dog is blind because of Banfield. They take your pet into the back, but don't give them a full check up. My dog had a tooth infection that slowly diminished his eyesight, but in the three times that I took him to Banfield over the course of a month, they never noticed until it was too late. They told me he needs his teeth pulled and kept detailing their different wellness plans, but never actually made plans to alleviate the problem. They just took a quick look at him, and scheduled him for the surgery a month later without refilling his drug prescription. Less than a week later, he went completely blind and they just told us to go to a different hospital. They don't know what they're doing. They just want your money, they don't want to help.
I've had 2 dogs and dealt with Banfield in MD and Carmel, IN. Dr. Mercer was amazing to my dogs and I felt they were in great hands with her. The staff is friendly. At this location tho, I have noticed I have had items from my wellness plan listed as done that were never done (urinalysis) so if Iit is needed, then I pay. I also feel they push their pharmaceutical products too much instead of being honest that the meds are cheaper online or elsewhere. The other Banfield did it. I don't even know if Dr. Mercer is still there, but will never take my dog to see any other vet there.
Dr. Corbin and the staff at Banfield are the best. Unfortunately we had to have our beloved Baxter put to sleep today. The staff were so loving and sensitive during our last moments with him. They explained everything that was going to happen and gave us as much time as we needed to say goodbye. Thank you for everything!
My wife and I have traveled across the country in the past couple years, we've been to numerous different Banfield's and we have always been pleased. Until, encountering this specific Banfield in Carmel, In. The staff is very unprofessional, and the place is NOT clean. They don't clean the tables that the animals sit on in between visits. The last time we went, the vet tech was so high that she could barely talk or open her eyes. My biggest problem is that they wanted to take my dogs in the back to give them their shots, etc. but I like to see them give them their shots in front of me. They acted like that was a problem and that they couldn't do that. What?!?!? No other Banfield has ever had a problem with that. If I'm paying good money to make sure that my animals are healthy are being taken care of, I want to make sure everything is done and I don't have to worry about it. They also refused to give my dog his Trifexis....EVEN THOUGH, we have my dog on a dog wellness plan, and the Trifexis COMES WITH the plan. IT'S ALREADY PAID FOR! I intend to take action on doing something about the way my dog has been treated. I wrote this review to let everyone know that I love Banfield, just not the Banfield in Carmel. You would think that it being in Carmel it would be nicer, but no...its the trashiest one!
The staff is very friendly, the facility is nice and it's convenient for me. I've decided to modify my review as I have seen so many improvements in their customer service and the care for my pets. They have made efforts to ensure my pet sees the same doctor or gives me a choice to see a new doctor if I wish. This way I'm not having to explain the same issues to a different doctor with each visit. This really goes a long way with me and is greatly appreciated.
Banfield Pet Hospital is a US Veterinary Care based in Carmel, Indiana. Banfield Pet Hospital is located at 14720 Greyhound Plaza, Carmel, IN 46032, USA.
Please contact with Banfield Pet Hospital using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Banfield Pet Hospital opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Veterinary Care in Carmel